FAQ

Clear answers, before you start.

Everything agents ask before their first staged photo or their first buyer assessment.

Property Media & Virtual Staging

What is virtual staging, exactly?

AI adds realistic, appropriately scaled furniture and decor to a photo of an empty or lightly furnished room, while preserving the room's actual walls, windows, floor, and perspective. See the full guide at /blog/what-is-virtual-staging-guide.

Does virtual staging work on occupied homes?

Yes, though the right tool depends on the room. Cluttered but usable furniture calls for decluttering; dated or unappealing furniture calls for furniture removal followed by staging.

Is virtual staging allowed on the MLS?

Yes, in nearly every market, as long as staged photos are clearly disclosed and the edit doesn't change structural features like walls, windows, or flooring. Check your specific MLS board's current media policy before publishing.

How long does a result take?

Most staged, enhanced, or otherwise edited photos are ready in under two minutes from upload. Done For You packages add a human review step and typically deliver within one business day.

What other services are available besides staging?

Furniture removal, decluttering, image enhancement, sky replacement, twilight conversion, exterior enhancement, landscaping, virtual renovation, kitchen and bathroom remodel concepts, floor plan generation, and property video.

What if I don't like a result?

Request a revision with specific instructions, or generate an alternative style. Done For You orders include human review before final delivery.

Buyer Intelligence

Is Buyer Intelligence a CRM?

No. It focuses on qualifying buyer and seller leads before the first conversation — a public assessment link, a readiness score, and a prepared call brief. Your existing CRM remains the system of record for contacts and pipeline.

Does it require MLS access?

No property listings or MLS integration are required to use Buyer Intelligence.

Does the readiness score predict a purchase?

No. It summarizes readiness signals from submitted answers — timeline, financing, motivation — as a clearly bounded aid to prioritization, not a guarantee of outcome.

Can I customize the assessment questions?

Yes, on eligible plans. The assessment editor lets you adjust questions, options, and branding to match how you work.

Pricing & Billing

Who processes payments?

PayPal processes all payment details for subscriptions and one-time purchases. We never see or store raw card numbers.

Can I pay with a credit or debit card without a PayPal account?

Yes. PayPal's checkout supports paying by card directly, without creating or logging into a PayPal account.

Can I cancel anytime?

Yes. Eligible subscriptions can be cancelled anytime from the billing screen, with no long-term lock-in.

What's the difference between Pay As You Go and a subscription?

Pay As You Go is a one-time purchase of media credits with no recurring charge — ideal for occasional use. A subscription includes a monthly allowance at a lower per-photo cost, better suited to regular production.

Can I buy more credits if I run out mid-month?

Yes, anytime, regardless of your current plan — additional credits are available as a one-time purchase and apply immediately.

Integrations & Security

Does this connect to Lofty?

Yes, on eligible plans. Completed assessments and qualified leads can sync automatically to Lofty as a note and follow-up task.

Is my data secure?

All secrets and provider credentials are server-only. Storage access uses signed, short-lived URLs, and integration credentials are encrypted at rest.

How is AI used, and is that disclosed to buyers?

AI generates staged and enhanced photos, and summarizes buyer assessment answers into a readiness score. See our AI transparency page for the full disclosure.